Processing of data when using the website

Processing of data when using the website

Processing of data when using the website

We are pleased that you are visiting our website and are interested in the holistic and sustainable mobility solution uRyde. Since the protection of your data is very important to us, this data protection declaration serves to explain to you, when using our website, in accordance with the requirements of the General Data Protection Regulation (EU) 2016/679 , what information we collect, how we use data and what choices you have as a visitor to this website.

1. Responsible person
The person responsible within the meaning of the General Data Protection Regulation, other data protection laws applicable in the member states of the European Union and other provisions of a data protection nature is:

CONNECT Mobility GmbH

2. Data protection officer
John Andree
Zollhof 7
90443 Nuremberg


Telephone: +49 163 2061393

3. Data collected
Processing of automatically transmitted information is necessary for technical provision, proper use and display of the website in the browser.

This information is automatically recorded every time our website is accessed and stored in our server log files. They refer to the computer system of the calling computer.

The following information is collected:

  • the address (URL) of the website accessed;
  • the reference address (URL);
  • browser type and browser version;
  • the operating system used;
  • Cookies On/Off;
  • the hostname and IP address of the device from which access is made;
  • Date and Time;

We process this data to protect our legitimate interests in accordance with Article 6 (1) (f) GDPR in order to be able to make the website technically available to you. Our legitimate interest is to be able to provide you with a technically functioning and user-friendly website and to take measures to protect our website from cyber risks.

4. Newsletter & email contact
If you register for a newsletter on our website or contact us via email, contact form or chat function, your request including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request .

4.1 Newsletters

In the newsletter you will receive information about current events, promotions or occasions. For effective registration we need a valid email address. In order to check that registration is actually made by the owner of an email address, we use the “double opt-in” procedure. For this purpose, we record the ordering of the newsletter, the sending of a confirmation email and the receipt of the requested response. You can revoke your consent to the storage and processing of your personal data for sending the newsletter at any time. There is a corresponding link in every newsletter. You can also inform us of your request using the contact option provided at the end of this data protection notice. After unsubscribing from the newsletter, your data will be deleted from our servers. The legal basis for the processing of personal data in connection with sending the newsletter is Art. 6 Para. 1 lit. a GDPR. The statistical surveys are based on our legitimate interests in being able to offer you the best possible newsletter in accordance with Article 6 Paragraph 1 Letter f of the GDPR.

4.2 Email Contact

If you submit data (e.g. name, email address) via the contact form on this website, it will only be used for the stated purpose. All data will be treated confidentially and will not be passed on to third parties.

In this context, the data will not be passed on to third parties. The data is used exclusively for processing the conversation.

The legal basis for the processing of data transmitted in the course of sending an email is Article 6 (1) (f) GDPR.

4.3 Integration of a CRM system

The data for processing newsletter registration and the contact form can be stored in a customer relationship management system (“CRM system”). For this we use the following third party providers:

4.4 Hubspot CRM
We use Hubspot CRM on this website. The provider is Hubspot Inc. 25 Street, Cambridge, MA 02141 USA (hereinafter Hubspot CRM).

Hubspot CRM allows us, among other things, to manage existing and potential customers as well as customer contacts. With the help of Hubspot CRM, we are able to capture, sort and analyze customer interactions via email, social media or telephone across different channels. The personal data collected in this way can be evaluated and used for communication with potential customers or for marketing measures (e.g. newsletter mailings). With Hubspot CRM we are also able to record and analyze the user behavior of our contacts on our website.

The legal basis for the processing of personal data in connection with sending the newsletter is Art. 6 Para. 1 lit. a GDPR. The statistical surveys are based on our legitimate interests in being able to offer you the best possible newsletter in accordance with Article 6 Paragraph 1 Letter f of the GDPR.

Details can be found in Hubspot's privacy policy: .

Data transfer to the USA is based on the EU Commission's standard contractual clauses. Details can be found here: .

We have concluded a contract for order processing with Hubspot CRM. This is a contract required by data protection law that ensures that Hubspot CRM only processes the personal data of our website visitors according to our instructions and in compliance with the GDPR.

5. TLS encryption
In order to transmit data on the Internet in a protected manner, we use the HTTPS protocol in accordance with Article 25 paragraph 1 of the GDPR. The use of TLS (Transport Layer Security) for secure data transmission over the Internet allows us to protect confidential data. You can recognize the secure data transmission of our website via the HTTPS protocol by the lock symbol at the top of your browser line.

6. Cookies & Plugins
For the purpose of statistically analyzing the use of our website, we use analytical tools and cookies that enable an analysis of your surfing behavior. This allows us to improve the quality of our website and its content. We find out how the website is used and can therefore continually optimize our offering.

The information obtained as part of the statistical analysis of our website will not be combined with your other data collected on the website.

6.1 Google Analytics
This website uses Google Analytics, a web analysis service provided by Google LLC. The responsible service provider in the EU is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). Google Analytics uses cookies that enable your use of our website to be analyzed. Some of the information collected using cookies may be transmitted to Google servers in the USA. As a basis for data processing for recipients based in third countries (outside the European Union, Iceland, Liechtenstein, Norway, especially in the USA) or for data transfer there, Google uses so-called standard contractual clauses (= Article 46, Paragraphs 2 and 3 of the GDPR). Through these clauses, Google undertakes to comply with European data protection standards when processing your relevant data, even if the data is stored, processed and managed in the USA. These clauses are based on an implementing decision of the EU Commission. You can find the resolution and the corresponding standard contractual clauses here:

The Google Ads Data Processing Terms, which correspond to the standard contractual clauses and also apply to Google Analytics, can be found at .

Google Analytics cookies are stored based on your consent in accordance with Article 6 (1) (a) GDPR. In addition to consent, we have a legitimate interest in analyzing the behavior of website visitors and thus improving our offering technically and economically. With the help of Google Analytics, we detect errors on the website, identify attacks and improve profitability. The legal basis for this is Article 6 Paragraph 1 Letter f GDPR. However, we only use Google Analytics if you have given your consent.

6.2 IP anonymization
We use the 'anonymizeIP' function (so-called IP masking): Due to the activation of IP anonymization on this website, your IP address will be shortened by Google within member states of the European Union or in other certain third countries across the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there. The IP address transmitted by your browser as part of Google Analytics is not combined with other Google data.

6.3 Storage period
The data we send and linked to cookies is automatically deleted after 14 months. The deletion of data whose retention period has been reached occurs automatically once a month.

You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google
a. Do not give your consent to the setting of the cookie or
b. Download and install the browser add-on to deactivate Google Analytics HERE .

You can also prevent the storage of cookies by setting your browser software accordingly. However, if you configure your browser to reject all cookies, functionality on this and other websites may be restricted.

6.4 Browser plugin
You can prevent the storage of cookies by setting your browser software accordingly, but we would like to point out that in this case you may not be able to use all of the functions of this website to their full extent. You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website (including your IP address) and from processing this data by Google by downloading the browser plug-in available under the following link and install:

6.5 Order processing
We have concluded a contract with Google for the processing of personal data and fully implement the strict requirements of the German data protection authorities when using Google Analytics.

6.6 Objection to data collection
You can prevent Google Analytics from collecting your data by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Deactivate Google Analytics .

You can find more information about how Google Analytics handles user data in Google's privacy policy: .

6.7 Embedded YouTube videos
We embed YouTube videos on subpages of our website. The operator of the corresponding plugins is YouTube, LLC, 901 Cherry Ave., San Bruno, CA 94066, USA. When you visit a page with the YouTube plugin, a connection to YouTube servers is established. This tells YouTube which pages you visit. If you are logged into your YouTube account, YouTube can assign your surfing behavior to you personally. You can prevent this by logging out of your YouTube account beforehand.

If a YouTube video is started, the provider uses cookies that collect information about user behavior.

Anyone who has deactivated the storage of cookies for the Google Ad program will not have to expect such cookies when watching YouTube videos. However, YouTube also stores non-personal usage information in other cookies. If you want to prevent this, you must block the storage of cookies in the browser.

Further information on data protection at “Youtube” can be found in the provider’s data protection declaration at:

7. Your rights
You have the following rights towards us regarding personal data relating to you:

  • Right to information: You are entitled at any time, within the scope of Article 15 GDPR, to request confirmation from us as to whether we are processing personal data concerning you; If this is the case, you are also entitled, within the framework of Art. 15 GDPR, to obtain information about this personal data as well as certain other information (including processing purposes, categories of personal data, categories of recipients, planned storage period, the origin of the data, the use of an automated decision-making and, in the case of third country transfers, the appropriate guarantees) and to receive a copy of your data.
  • Right to correction: You have the right according to Art. 16 GDPR to request that we correct your personal data if it is inaccurate or incorrect.
  • Right to deletion: According to Art. 17 GDPR, you have the right to demand that we delete your personal data immediately. This claim must only be implemented if further processing is no longer necessary. This right does not apply if the processing of your personal data is still necessary for the exercise of the right to freedom of expression and information, for the fulfillment of a legal obligation to which we are subject (for example legal retention obligations) or for the establishment, exercise or defense of legal claims .
  • Right to restrict processing: You have the right, under the conditions of Article 18 GDPR, to request that we restrict the processing of your personal data.
  • Right to object to processing: You have the right according to Art. 21 GDPR to object to the further processing of your personal data by us, so that we have to stop processing your personal data. The right to object only exists within the limits set out in Article 21 GDPR. If we demonstrate compelling legitimate grounds for processing that outweigh your interests, rights and freedoms, we are entitled to process your personal data despite your objection.
  • Right to data portability: According to Art. 20 GDPR, you have the right to request that we provide you with your personal data in a structured, common and machine-readable format.
  • Right to complain to a supervisory authority: You have the right, under the conditions of Art. 77 GDPR, to complain to a data protection supervisory authority about the processing of your personal data in our company, assuming the alleged violation of the GDPR.

Inquiries about the exercise of your rights should, if possible, be addressed in writing to the address of the controller or the data protection officer specified here in the document.

8. Social media links
On our website we use links to the social media platforms Instagram, Facebook, LinkedIn and Twitter. After clicking on the link, you will be redirected to the respective provider's page, only then will user information be transferred to the respective provider. For information on how your data is handled when using the websites of other providers, please refer to the respective data protection regulations of these providers.

9. Changes to our privacy policy
We reserve the right to change this privacy policy at any time. Any future changes to our privacy policy will always be posted on our website. Such changes will be effective immediately. We ask that you periodically review our privacy policy to see the most current version.

As of: February 2024