Please check your SMS or e-mails (also your spam folder) for messages from uRyde. It may take several minutes for the SMS or email to be delivered. Also check whether you have entered your telephone number or e-mail address correctly and have a confirmation sent to you again. If you haven't received a code from us after 15 minutes, please send an email to support@uRyde.de .

The cell phone number is used to verify your account and to be available to your fellow passengers or drivers in the event of problems. Of course, your cell phone number is not visible to all users, but is only displayed after a booking. We need your employer or university e-mail address to check whether you have access to a valid e-mail from a uRyde partner.

As a driver, you can have your earnings paid out at the end of each month or donate them to environmental or social projects. For the payout, simply enter your bank details (name, IBAN, BIC) in the payment settings. There you can alternatively select a donation organization. Your earnings will then be donated directly to the selected organization for the respective month.

uRyde has comprehensive security features so that all uRyde users always reach their destination safely.

In addition to mandatory registration with name, telephone number and e-mail address, uRyde includes a rating system and filter functions. In addition, uRyde has a safety button in the navigation that can be used to get help at any time. uRyde drivers also store their license plate number, car make and model.

Let your fellow passengers know if you are uncomfortable with something. If you find yourself in an emergency situation, you can always call for help quickly using the red uRyde panic button in your navigation.

Of course, you can also offer trips with your company car, but please note that if you use a company car, you donate your share of the travel costs if this is prescribed by your employer.

You can easily donate the travel expenses by selecting an organization of your choice in the settings under “Payment & Donations”.

First of all, nothing changes. If you wish, you can use the distance allowance of 0.30 euros/km (also known as commuter allowance) as a tax-reducing income-related expense for the journeys between your home and your first activity (workplace) both as a driver and as a passenger.

No. Passengers are only taken on a trip that passengers would do anyway. You only share the travel and fuel costs. Drivers who only receive a share of the travel costs from their fellow passengers and do not make a profit are not commercially active.

If you are still unsure, it is best to ask your tax advisor again

Basically, in the event of an accident, the vehicle liability insurance of the person who caused the accident applies to all personal injury, property damage and financial loss. The employer's accident insurance also applies on the direct way to work. This also applies to detours that you take to pick up passengers. Other detours are not considered a direct route to work and are therefore not covered by accident insurance.

In the menu under "Your journeys" you can cancel your journey in the detailed overview. However, be aware that your driver has already planned and reckoned with you as a passenger.

Each passenger pays between €0 and €0.20 per kilometer travelled, as well as an additional €0.08 per kilometer for the detour that the driver has to take.

If there are several passengers and different entry points, the costs per passenger depend on the kilometers traveled.

uRyde has comprehensive security features so that all uRyde users always reach their destination safely.

In addition to mandatory registration with name, telephone number and a uRyde partner code, uRyde includes a rating system and filter functions. uRyde drivers also store their license plate number, car make and model.

Tell your uRyde driver if you are uncomfortable with something. If you find yourself in an emergency situation, you can always use the uRyde panic button in the trip details to quickly call for help and at the same time display all relevant trip information.

You can find your meeting point in the trip details under the menu item "Your trips". There you will be shown the meeting point as an address and on the map, along with further details. You can use the pedestrian navigation to find the quickest way there.

Every employee needs a uRyde account through which the budget is made available in the app. When registering, employees are verified via their personal employer e-mail address and thus activated for use. The virtual mobility card is then available in the app, which is automatically topped up monthly with the respective credit.

The decision on this is entirely up to our customers: Each employer can decide individually whether mobility budgets not used in a period of time can be carried over into the future.

Yes! At uRyde we create mobility solutions for every taste and every need. This also includes the 49-euro ticket. The only condition is a sufficient mobility budget: unfortunately, a proportionate private payment is not possible.